Returns

If a hanging toiletry bag or travel cosmetic organizer is not right for you, this page explains the conditions, timing, costs and refund process.

Conditions and timing

You may request a return within 30 days of receiving your order. Items must be unused and returned in their original packaging with all accessories. Include your order number with the request.

Contact us first

Message us before sending anything so we can confirm the return address. Do not ship to the address on the parcel unless we have confirmed it. Use Contact Us to reach us.

Who pays return shipping

For change-of-mind returns, the customer pays return shipping. If the item is wrong, damaged or defective, we pay return shipping. Report wrong or damaged items with your order number and photos.

Packing your return

Pack the item securely in its original packaging with any accessories. Include the order number inside the parcel if possible. Keep your shipping receipt until the refund is complete.

Inspection and refund timing

Once we receive the return, we inspect it. If it meets the conditions, a refund is initiated 5–10 business days after receipt and inspection. The time for the refund to appear depends on your payment provider. For payment details, see Payment Policy.

When the bag is not the right fit

If you are unsure whether a toiletry bag will fit your luggage, compare the listed open and closed measurements with the space in your case before filling it. Look at the compartment layout and where you plan to hang the hook. Our buying guide can help you decide what to compare. If you would like help with a particular bag, send its name and your luggage measurements through Contact Us. Eligible returns must meet the unused-item conditions described above.

If an item arrives damaged or different

Check the bag and its closures when it arrives. If you received the wrong item or notice damage, keep the item and packaging and photograph the problem. Send the photos and your order number to us before mailing anything back, so we can confirm the next step and return address. Keep your return tracking or postal receipt until the request is resolved. Please do not include card numbers or passwords in your message.