Frequently Asked Questions
How do I choose between a hanging toiletry bag and a travel cosmetic organizer?
Consider how you use a bathroom away from home. A hanging bag opens from a hook and keeps items visible, which suits small bathrooms where counter space is limited. A flat cosmetic organizer closes into a compact shape that fits a packing cube or carry-on pocket. Compare open and closed dimensions with your luggage and the space where you will use the bag.
Where do you ship and what does it cost?
We ship to the United States and Canada. Shipping is free with no minimum order. Prices are in USD.
How long does delivery take?
Processing takes 1–3 business days. Estimated transit is 3–6 business days within the US and 4–8 business days to Canada. These are estimates and can be affected by weather, customs or carrier volume. See Shipping Policy.
How will I get tracking?
Tracking is sent to the email address used at checkout when your order ships. If you have not received it after the processing window, check your spam folder and contact us with your order number.
Can I change my address or cancel my order?
Contact us as soon as possible. Address changes and cancellations are possible before dispatch. Once an order has shipped, it cannot be cancelled, but you can request a return after it arrives. See Cancellation and Exchange Policy.
What is your return policy?
You may request a return within 30 days of receipt. Items must be unused and returned in original packaging with accessories and your order number. Contact us first to confirm the return address. For change-of-mind returns, the customer pays return shipping; for wrong, damaged or defective items, we pay. Refunds are initiated 5–10 business days after receipt and inspection, and posting time depends on your provider. See Returns and Refunds Policy.
What should I do if my item arrives damaged or wrong?
Contact us with your order number and photos of the item and packaging. We will review the issue and confirm the next step, including a return if needed.
Can I pay with PayPal?
PayPal is planned but not connected at this time. Available payment options are shown at checkout. If PayPal becomes available, any buyer protection would be governed by PayPal's own eligibility rules. See Payment Policy.
How do I care for my bag?
Follow the care instructions supplied with your bag. Empty bottles where possible, wipe surfaces with a soft damp cloth if the material allows, let the bag dry fully before closing, and avoid overloading compartments. See Buying and Care Guide.
How do I contact you?
Use Contact Us for email, phone and address details. Include your order number for anything tied to an order.