Cancellation

Plans change. This page explains when an order for a hanging toiletry bag or travel cosmetic organizer can be cancelled and what to do if it has already shipped.

Before dispatch

You may request a cancellation before your order is dispatched. Contact us with your order number as soon as possible. If the order has not yet been handed to the carrier, we can cancel it.

After dispatch

Once an order has shipped, it cannot be cancelled. You can instead request a return after the item arrives, following the conditions on Returns and Refunds Policy. Refund timing for returns is described there and on Payment Policy.

Exchanges

If you ordered the wrong size or style, contact us. We can discuss whether a return and a new order is the right approach for your case. We do not promise an exchange until we have reviewed the request.

Where to start

Use Contact Us to send your cancellation request. For delivery timing, see Shipping Policy. For payment questions, see Payment Policy.

Sending a clear request

Include your order number, the email used at checkout and whether you want to cancel the whole order or ask about a particular item. If you chose a bag that will not fit your luggage, you can also share the measurements you need when asking about another option. We will check the order status before confirming what can be changed.

If the parcel is already on its way

Wait for the item to arrive and contact us before returning it. The return policy explains the 30-day request period, unused-item condition and who pays return shipping. If the item is wrong or damaged, include photos and the order number so we can confirm the next step. See Returns and Refunds Policy for the return and refund process.