Payment

This page explains currency, current payment status, and what to do if a payment fails or appears twice for a hanging toiletry bag or travel cosmetic organizer order.

Currency

All prices are shown in USD. If your card or bank uses another currency, your provider may apply its own conversion rate and fees.

Current payment status

PayPal is planned but not connected at this time. Do not attempt a PayPal payment expecting it to complete. Available payment options are shown at checkout. If you have a question about what is accepted, contact us before ordering.

Failed or duplicate payments

If a payment fails, check your card details and try again, or use another available method. If you see two charges for one order, contact us with your order number and the approximate time of each charge so we can look into it. Do not send full card numbers by email.

Refunds

Refunds are initiated after a return is received and inspected, as described on Returns and Refunds Policy. The refund is sent to the original payment method, and the time it takes to appear depends on your provider.

PayPal buyer protection

PayPal buyer protection is conditional on its own eligibility rules. If PayPal becomes available, any protection would be governed by PayPal's terms, not by us. You can read about it at PayPal buyer purchase protection.

Questions

For payment questions, use Contact Us. For order changes, see Cancellation and Exchange Policy.

Before you submit a payment

Review the items, quantities, delivery address and USD total shown at checkout. If a payment appears to have failed, check whether an order confirmation or charge already exists before trying again. For a duplicate charge question, give us the order number and approximate charge dates; never email a full card number or password. Our contact page explains how to reach us.

If a bag does not arrive

Check tracking first and contact us with the order number if your bag is missing or substantially different from its description. If PayPal is connected in future and you paid through it, an eligible transaction may qualify for its purchase protection. PayPal explains the steps and conditions in its official dispute guide.